Shipping
For your convenience; We deliver Australia wide.
The shipping cost will be calculated at checkout. We offer convenient shippingrates Australia-wide.
Items will normally ship within 3-5 business days of receipt of yourorder, subject to stock availability.
Estimated delivery time:
Estimated delivery time:
Taking into consideration both the product dispatch times and theestimated shipping time:
5-8 working days for delivery to a capital city in any State,
7-14 working days for delivery to most large regional towns,
7-14 working days for delivery to other remote locations
Please kindly contact our customer service for more information if youneed an item to be delivered to a remote areas to ensure your order isprocessed successfully.
Tracking your order
You will receive a confirmation email once your order is dispatched fromour warehouse. To track the progress of your delivery
KenzDesigns does everything in its power to respect the deliverytimes indicated on the website. However, as some of our product range isdirectly shipped from our suppliers, we cannot be held responsible for theconsequences of a late delivery or the loss of a package caused by athird-party contracted to make delivery, or by you, or because of someunforeseen event or an Act of God. In the event where you do not receive yourpackage, an investigation will be conducted by the carrier and may take severaldays upon receipt of your claim. During this period of investigation, no reimbursementor re-delivery will take place.
Return
Kenz Designs is so confident in the products we sell, Kenz Designs understands that sometimes we can make the wrong choices, we allow for a 14 day return policy; for change of mind, we do not offer cash refunds on items purchased, however, we can offer you a store credit.
Any returned item must be in perfect condition with no damage to the item or the packaging. Goods must be in their original packaging, particularly for change of mind returns.
All return costs will be at the buyers' expense. Therefore, the refund will be entitled minus, the total delivery and collection cost
Please note: a restocking fee of 20% will be applicable on change of mind returns. This amount will cover the reasonable costs of ordering stock in for you, as ordered items unfortunately cannot be returned to the manufacturer.
In case of special orders/backorders, you have 72 hours from placing your order to change your mind, as for backorder or Special order it is placed specially for you with our Manufacturer.
The Customer shall be liable to pay to Restock a restocking fee such amount being the equivalent of 20% of the value of the order.
Whilst KenzDesigns does provide custom services to accommodate its customers, we do notoffer refunds for those custom items if it was due to a change of mind.Therefore, it is crucial that the buyer ensures that all custom ordered itemsare what they are after.
Please inspect your items before buying as we do not offer refunds for ex displayed floor stock items
Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, with your invoice and a completed and signed return coupon.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise.
This is necessary should they lose or damage the goods. The presentright of return only applies to products that are returned in their original,complete condition. A restocking fee may be applied. Any product that has beendamaged, is not in its original packaging or has packaging that has been wornbeyond simply opening the product, unfortunately, can not be refunded. Thedeadlines mentioned above are effective from the date of receipt of the order.
Please inspect the goods immediately upon their arrival and give notice to Kenz Designs within (3) days if the goods are not in accordance with specified requirements If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations which may include providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.
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Kenz Designs offers a warranty against defects of manufacture and materials on standard goods. The warranty is 1 year from the date of delivery provided that the goods are used under normal circumstances and maintained according to our guidelines.
Excluded from this warranty are all defects due to or caused by transport, incorrect use, inadequate maintenance, accidents, humidity, water damage, alteration or repair as well as normal wear and tear of the goods. Variations in wood grain, texture, colour, knots and other naturally occurring characteristics are inherent to solid wood and cannot be considered to be defects.
All remarks or complaints should be made in writing and should include pictures of the goods. With respect to goods that are defective, we may choose to offer a discount or, repair or replace such goods. It is a condition for such remedies that the buyer has notified Kenz Designs about the defect within a reasonable time after the buyer discovered or ought to have discovered it and provided that such notice is given within the warranty period. The above remedies constitute the buyer’s only remedies in respect of any defective goods.
Kenz Designs is not liable to the buyer for any consequential or indirect loss such as but not limited to financial or commercial damage, loss of customers, loss of contracts, loss of profit, reputation damage, delay or failure of project planning etc., a third party intervention in relation to the infringing goods, where the goods are installed or stored in an unsuitable place, in case of overuse, especially useful for other than private purposes, where the goods supplied are not assembled or installed according to the rules of art or not in accordance with the instructions provided or the general arrangements for use for this type of material, transport damage.
If you believe that defect(s) or deterioration of a product is covered by our warranty, please contact us via email at; [email protected]
To process all claims we will require the following information to be sent to us;
- Copy of your original Invoice and/or the Invoice number
- Your Details (address, email, and contact number)
- Images of the defect(s), or deterioration
- An Image of the quality check label of the item
If we accept your warranty claim. We will ask the item(s) to be available for collection from the location we delivered to. Alternatively, the item(s) can be sent back to our warehouse directly. At our discretion, we will then, repair or replace the product, free of charge. In all other cases, we will contact you with options for repair, replacement, or return.
Kenz Designs strive to provide you with the cheapest delivery prices available.
Each product is individually measured and calculated by our courier; therefore, additional delivery charges may be required for your purchase, depending on your location. These charges are requested by the delivery Companies, not Kenz Designs, as these costs reflect the actual cost the courier will charge to send the item to your location.
If applicable, this arrangement should be noted on the delivery tab on the product details page. It is important that you check the delivery tab for this information before placing your order. If you proceed with the order, we will then email you an invoice for the freight amount, which you can pay directly to us.
If you place your order that requires an additional freight invoice to be paid and you wish not to proceed with the order, please contact us to cancel the order.
Please note: Additional freight does not apply to all of our products.
