10 YEAR WARRANTY
10 YEAR WARRANTY
Kenz Designs Provides This Warranty To The Original Purchaser From The Date Of Delivery. Terms And Conditions Are As Follows:
Australian Custom SOFAS, CHAIRS, MODULARS, RECLINERS, SOFABEDS,
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
10 YEAR WARRANTY on FRAMES
1. Steel structural frame elements are warranted against breakage for a period of 10 years
2. Timber frames and steel insert frames are also warranted against breakage for a period of 10 years
2 YEAR WARRANTY on CUSHION INSERTS & FIBRE FILLING
3. Seat and back inserts including SpringCell, foams including Dunlop Enduro, feather & fibre inserts including Dacron and all other fibre filled upholstered areas are warranted for a period of 2 years.
Loss of foam resiliency should not be confused with softening of foam or stretched covers, which may result from normal use. Owners of upholstered furniture should also expect foam and fibre fillings to compact over time.
2 YEAR WARRANTY on LEGS
4. Warranty period for defects of timber and metal legs are (2) years.
2 YEAR WARRANTY LEATHER/FABRIC COVERS
5. Leather covers are warranted against tearing and cracking for a period of (2) years. Fabric covers are warranted for a period of (2) years against seam slippage, fraying and dye transfers.
The warranty on covers does not include:
i) Tears, flattening of nap, pilling, fading or shrinkage and is not valid when heavy soiling or abuse is evident.
ii) Normal fading, damage due to improper use, damage from lack of required caution and/or regular care and maintenance.
Please note that exposure of leather and fabric to a source of direct sunlight or other extreme light sources will cause fading and this damage is not covered.
iii) Claims for veins, wrinkling or natural markings in leather from healed scars, tick marks or variations in grain or colour.
These characteristics are naturally occurring and is proof that only genuine leather has been used.
iv) Stretching of leather or fabric. Relaxing or Loosening of the cover is normal and will result from general daily use.
Kenz Designs assumes no warranty obligations for defects arising from normal wear and tear, accidents, acts of God, negligence, misuse, abuse, shipping/handling or alteration of the products.
Proper cleaning and making sure all fasteners are tightened must be performed regularly. Check and tighten all bolts, screws, and knobs every (4) month on Active Comfort chairs.
Regular dusting with a damp, clean cloth and the use of appropriate cleaning and protection products performed every (4) month.
Soiled areas of leather or fabric should immediately be cleaned with appropriate cleaners. Do not use any cleaners that contain Kerosene, Silicon and/or Solvents.
When making a warranty claim, the customer must contact Kenz Designs where the original purchase was made. No unauthorised attempt should be made to repair or modify the furniture.
Claims under this warranty will require dated proof of purchase, the product tracking number and receipt of the registered warranty, plus photographic images to support the claim. The claim should be made promptly following the discovery of any alleged defect.
Transportation to and from the retailer is the responsibility of the purchaser, including loss of time and packing.