10 YEAR WARRANTY
10
YEAR WARRANTY
Kenz Designs Provides This Warranty To
The Original Purchaser From The Date Of Delivery. Terms And Conditions Are As
Follows:
Australian Custom SOFAS, CHAIRS, MODULARS, RECLINERS,
SOFABEDS,
Australian Consumer Law
Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law. You are entitled to
a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
10 YEAR WARRANTY on FRAMES
1. Steel structural frame elements are warranted
against breakage for a period of 10 years
2. Timber frames and steel insert frames are also
warranted against breakage for a period of 10 years
2 YEAR WARRANTY on CUSHION INSERTS & FIBRE
FILLING
3. Seat
and back inserts including SpringCell, foams including Dunlop Enduro, feather
& fibre inserts including Dacron and all other fibre filled upholstered
areas are warranted for a period of 2 years.
Loss of foam resiliency should not be confused with
softening of foam or stretched covers, which may result from normal use. Owners
of upholstered furniture should also expect foam and fibre fillings to compact
over time.
2 YEAR WARRANTY on LEGS
4. Warranty period for defects of timber and metal
legs are (2) years.
2 YEAR WARRANTY LEATHER/FABRIC COVERS
5. Leather covers are warranted against
tearing and cracking for a period of (2) years. Fabric covers are warranted for
a period of (2) years against seam slippage, fraying and dye transfers.
The warranty on covers does not include:
i) Tears, flattening of nap, pilling, fading or
shrinkage and is not valid when heavy soiling or abuse is evident.
ii) Normal fading, damage due to improper use,
damage from lack of required caution and/or regular care and maintenance.
Please note that exposure of leather and fabric to
a source of direct sunlight or other extreme light sources will cause fading
and this damage is not covered.
iii) Claims for veins, wrinkling or natural
markings in leather from healed scars, tick marks or variations in grain or
colour.
These characteristics are naturally occurring and
is proof that only genuine leather has been used.
iv) Stretching of leather or fabric. Relaxing or
Loosening of the cover is normal and will result from general daily use.
Kenz Designs assumes no warranty obligations for
defects arising from normal wear and tear, accidents, acts of God, negligence,
misuse, abuse, shipping/handling or alteration of the products.
REQUIRED MAINTENANCE
Proper cleaning and making sure all fasteners are
tightened must be performed regularly. Check and tighten all bolts, screws, and
knobs every (4) month on Active Comfort chairs.
Regular dusting with a damp, clean cloth and the
use of appropriate cleaning and protection products performed every (4) month.
Soiled areas of leather or fabric should
immediately be cleaned with appropriate cleaners. Do not use any cleaners that
contain Kerosene, Silicon and/or Solvents.
CLAIM MANAGEMENT
When making a warranty claim, the customer must
contact Kenz Designs where the original purchase was made. No
unauthorised attempt should be made to repair or modify the furniture.
Claims under this warranty will require dated proof
of purchase, the product tracking number and receipt of the registered
warranty, plus photographic images to support the claim. The claim should be
made promptly following the discovery of any alleged defect.
Transportation to and from the retailer is the
responsibility of the purchaser, including loss of time and packing.
