I have received a damaged or defective product. What can I do?

I have received a damaged or defective product. What can I do?


  • Fill out the form here to process your incident by selecting the option "Customer Desk". You must attach images, indicate the preferred collection time slot (if applicable) and add observations. The more details you indicate, the better they will help us to speed up the process.
In a maximum period of 3 working days we will send you an email with the resolution of your request. If you have placed an order as a guest and therefore do not have a personal account, click here to return the order or process an incident.
In the case that you request a collection, it is very important that you return the disassembled product, inside its original packaging and with its internal protections.