SHIPPING AND RETURNS

SHIPPING

For your convenience; We deliver Australia wide.

The shipping cost will be calculated at checkout. We offer convenient shipping rates Australia-wide.

a.  Your order will be delivered to the address you indicated when your order is placed. The products bought on Kenz Designs will be delivered to one address. We do not deliver to PO Box addresses.

Items will normally ship within 1-2 business days of receipt of your order, subject to stock availability.

Estimated delivery time:

Taking into consideration both the product dispatch times and the estimated shipping time:

b.  You can expect your order to arrive within:

3-7 working days for delivery to a capital city in any State,

7-14 working days for delivery to most large regional towns,

7-14 working days for delivery to other remote locations

c.  Please note that your shopping cart may contain items with varying lead times, If the item is Artwork or hand-made to order, you may expect a longer delivery time of up to 4-6 weeks. Please check the delivery note on the product page for details.

d.  We require you or someone acting on your behalf to be present at the delivery address specified in the Order during regular business hours - Monday to Friday, 9am to 5pm.

e.  During peak periods (Easter, Christmas or public holidays) the delivery may take up to 14 working days.

f.  Large items require extra handling and may take longer to transport.

g.  Items may be delivered to you individually and/or separately by different couriers and transport agencies.
For large items, the courier may attempt to contact you to arrange a delivery time using the contact details provided by you.

h.  For certain products, items may be delivered directly to you by the Kenz Designs supplier.

i. Bulky items and remote areas may require an additional shipping fee. This will be sent to your email address after we receive your order. If you would like a quote prior to checkout you can email us at info@kenzdesigns.com.au

Undeliverable Postcodes 

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled.

Please kindly contact our customer service for more information if you need an item to be delivered to a remote areas to ensure your order is processed successfully.

All items

PostcodeStateSuburb
2831NSW 
5701SAWOOLUNDUNGA
6740WADRYSDALE RIVER
6740WAMITCHELL PLATEAU
6740WAOOMBULGURRI
6740WAKALUMBURU
6740WAPRINCE REGENT RIVER
6740WAWYNDHAM
6743WAWARMUN
6743WACAMBRIDGE GULF
6743WALAKE ARGYLE
6743WADURACK
6743WAGIBB
6743WAKUNUNURRA
6799WAHome Island Cocos (keeling) Islands
6799WAWest Island Cocos (keeling) Islands
7151TASHEARD ISLAND
7151TASDAVIS
7151TASMAWSON
7151TASMACQUARIE ISLAND
7151TASMCDONALD ISLANDS
7151TASCASEY

Bulky items

PostcodeState
0800-0999NT
2641NSW
2717NSW
4421,4450-4499, 4680, 4700-4805, 9920-9959QLD
4806-4899, 4900-4999, 9960-9999QLD
5701SA
6055WA
7151TAS
6215-6699WA
6700-6799

WA


Tracking your order:

You will receive a confirmation email once your order is dispatched from our warehouse. To track the progress of your delivery

Kenz Designs does everything in its power to respect the delivery times indicated on the website. However, as some of our product range is directly shipped from our suppliers, we cannot be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted by the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.

Return

Change of Mind returns

Kenz Designs want to guarantee 100% satisfaction; we understand that buying online may be challenging sometimes, so we allow for a 14 day return policy - will offer you an exchange voucher or a full refund.

All return costs will be at the buyers' expense. Therefore, the refund will be entitled minus, the total delivery and collection cost.

For a change of mind on Ethnicraft Products, a 20% restocking fees will be applied or store credit with the full amount as the supplier has already incurred expenses in allocating the product and arranging for the order.

Change of mind doesn't apply on any custom orders.


Proof of purchase

Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, with your invoice and a completed and signed return coupon.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise.

This is necessary should they lose or damage the goods. The present right of return only applies to products that are returned in their original, complete condition. A restocking fee may be applied. Any product that has been damaged, is not in its original packaging or has packaging that has been worn beyond simply opening the product, unfortunately, can not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

Faulty Items returns

Please inspect the goods immediately upon their arrival and give notice to Kenz Designs within seven (7) days if the goods are not in accordance with specified requirements If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.


Additional delivery charges


Kenz Designs strive to provide you with the cheapest delivery prices available.

Each product is individually measured and calculated by our courier; therefore, additional delivery charges maybe required for your purchase depending on your location. These charges are requested by the delivery Companies, not Kenz Designs, as these costs reflect the actual cost the courier will charge to send the item to your location. 

If applicable, this arrangement should be noted on the delivery tab on the product details page. It is important that you check the delivery tab for this information before placing your order. If you proceed with the order, we will then email you an invoice for the freight amount which you can pay directly to us.

If you place your order that requires an additional freight invoice to be paid and you wish not to proceed with the order, please contact us to cancel the order. 

Please note: Additional freight does not apply to all of our products.