SHIPPING AND RETURNS

SHIPPING

For your convenience; We deliver Australia wide.

The shipping cost will be calculated at checkout. We offer convenient shipping rates Australia-wide.

a.  Your order will be delivered to the address you indicated when your order is placed. The products bought on Kenz Designs will be delivered to one address. We do not deliver to PO Box addresses.

Items will normally ship within 1-2 business days of receipt of your order, subject to stock availability.

Estimated delivery time:

Taking into consideration both the product dispatch times and the estimated shipping time:

b.  You can expect your order to arrive within:

3-7 working days for delivery to a capital city in any State,

7-14 working days for delivery to most large regional towns,

7-14 working days for delivery to other remote locations

c.  Please note that your shopping cart may contain items with varying lead times, If the item is Artwork or hand-made to order, you may expect a longer delivery time of up to 4-6 weeks. Please check the delivery note on the product page for details.

d.  We require you or someone acting on your behalf to be present at the delivery address specified in the Order during regular business hours - Monday to Friday, 9am to 5pm.

e.  During peak periods (Easter, Christmas or public holidays) the delivery may take up to 14 working days.

f.  Large items require extra handling and may take longer to transport.

g.  Items may be delivered to you individually and/or separately by different couriers and transport agencies.
For large items, the courier may attempt to contact you to arrange a delivery time using the contact details provided by you.

h.  For certain products, items may be delivered directly to you by the Kenz Designs supplier.

i. Bulky items and remote areas may require an additional shipping fee. This will be sent to your email address after we receive your order. If you would like a quote prior to checkout you can email us at info@kenzdesigns.com.au

Undeliverable Postcodes 

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will be cancelled.

Please kindly contact our customer service for more information if you need an item to be delivered to a remote areas to ensure your order is processed successfully.

Tracking your order:

You will receive a confirmation email once your order is dispatched from our warehouse. To track the progress of your delivery

Kenz Designs does everything in its power to respect the delivery times indicated on the website. However, as some of our product range is directly shipped from our suppliers, we cannot be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted by the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.


Return


Change of Mind returns

Kenz Designs is so confident in the products we sell, Kenz Designs understands that sometimes we can make the wrong choices, we allow for a 7 day return policy,  for change of mind we do not offer cash refunds on items purchased, however, we can offer you a store credit.

Any returned item must be in perfect condition with no damage to the item or the packaging. Goods must in their original packaging particularly for change of mind returns. 

All return costs will be at the buyers' expense. Therefore, the refund will be entitled minus, the total delivery and collection cost

Please note: a restocking fee of 20% will be applicable on change of mind returns for bulky items. This amount will cover the reasonable costs of ordering stock in for you, as ordered items unfortunately cannot be returned to the manufacturer.

Cancellation


In case of special orders / Backorder, you have 72 hours from placing your order to change your mind, as for backorder or Special order it is placed specially for you with our Manufacturer.

the Customer shall be liable to pay to Restock a restocking fee such amount being the equivalent of 20% of the value of the order.


Custom Made Items - Refund Policy

Whilst Kenz Designs does provide custom services to accommodate its customers, we do not offer refunds for those custom items if it was due to a change of mind. Therefore, it is crucial that the buyer ensures that all custom ordered items are what they are after.

 

Refunds on Samples, floor stock items, seconds:

Please inspect your items before buying as we do not offer refunds for ex displayed floor stock items


Proof of purchase

Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, with your invoice and a completed and signed return coupon.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise.

This is necessary should they lose or damage the goods. The present right of return only applies to products that are returned in their original, complete condition. A restocking fee may be applied. Any product that has been damaged, is not in its original packaging or has packaging that has been worn beyond simply opening the product, unfortunately, can not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

Faulty Items returns

Please inspect the goods immediately upon their arrival and give notice to Kenz Designs within seven (3) days if the goods are not in accordance with specified requirements If an item is faulty, wrongly described or different from the sample shown, then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.


Additional delivery charges


Kenz Designs strive to provide you with the cheapest delivery prices available.

Each product is individually measured and calculated by our courier; therefore, additional delivery charges maybe required for your purchase depending on your location. These charges are requested by the delivery Companies, not Kenz Designs, as these costs reflect the actual cost the courier will charge to send the item to your location. 

If applicable, this arrangement should be noted on the delivery tab on the product details page. It is important that you check the delivery tab for this information before placing your order. If you proceed with the order, we will then email you an invoice for the freight amount which you can pay directly to us.

If you place your order that requires an additional freight invoice to be paid and you wish not to proceed with the order, please contact us to cancel the order. 

Please note: Additional freight does not apply to all of our products.