Fill out the form here to
process your incident by selecting the option "Customer
Desk". In the case that you are missing one or more pieces, you must
indicate in "Observations" the piece or pieces that you are missing.
In the case that you are missing one or more packages, indicate the package or
packages missing. The more details you include, the better they will help us
to speed up the process in resolving your request.
In a maximum period of 3 working days we will send you an email with the
resolution of your request. If you have placed an order as a guest and
therefore do not have a personal account, click here to
return the order or process an incident.
In
the case that you request a collection, it is very important that you
return the disassembled product, inside its original packaging and with
its internal protections.